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Privacy Policy

This privacy policy sets out how Ultrahuman Healthcare Private Limited (“Ultrahuman”) uses and protects any information that you give Ultrahuman when you use this website.Ultrahuman is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.Ultrahuman may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 29th August, 2022.

WHAT WE COLLECT

We may collect the following information:

Name
Contact information including email address and telephone number
Postal address
Other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

- For fulfilling orders
- Internal record keeping
- We may use the information to improve our products and services
- If you have chosen to leave your mobile phone number or email address on our website, you may receive email, text message/SMS, WhatsApp, alerts containing product and event information, tips or promotions on your mobile phone. Please note that Ultrahuman will never send you any unsolicited email, text message/SMS, WhatsApp, alerts. Ultrahuman does not charge any fee for you to receive any text message/SMS, WhatsApp, alerts with news and offers from us. However, your mobile service provider may charge you for sending and/or receiving text messages, WhatsApp, alerts with offers and air-time, as well as any other standard applicable rates charged by your mobile service provider
- Process and respond to your queries
- Understand your requirements
- Diagnose technical glitches
- Provide you with customer support
- Allow you to access or participate in interactive features offered through our website and send you related information, including confirmations and reminders
- For processing of statistics for advertising, affiliate marketing and analytics
- To investigate fraud or abuse
- For any other purpose with your consent

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We maintain appropriate administrative, technical, and physical safeguards to protect your Information from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use and other unlawful forms of processing. We implement appropriate physical, electronic and managerial procedures to safeguard and help prevent unauthorized access and for the purposes of maintaining Information security. For when we collect debit card, credit card or other sensitive payment details, we will ensure compliance with the payment card industry standard (PCI standard) and also use SSL secured communication channels, encryption, passwords and physical security measures in order to protect the Information and SPDI of users.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

PAYMENT INFORMATION

We do not store your credit card or net-banking details. All monetary processing and transactions are done through a secure third party payment gateway provided by Shopify.

GOOGLE & FACEBOOK AUTHENTICATION

Your Google or Facebook profile information is accessed only at the time of logging in with Google or Facebook respectively, and this information is used to fill in your basic account information in case you do not already have an account with us. This information can be accessed and changed under the "My Account" section of our website at any time.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at contact@ultrahuman.com. We will promptly correct any information found to be incorrect.You may request to delete your account and the personal information associated with it by sending an email to contact@ultrahuman.com. We will retain records of any successful purchases you have made with us as far as we are legally required to do so.

DISPUTE RESOLUTION

If any dispute arises between you and us in respect of this Privacy Policy (the “Dispute”), the Dispute shall be referred to arbitration by a single arbitrator who shall be nominated and appointed by us. The said person shall be a professionally qualified individual of standing and repute. The seat and venue of arbitration shall be Bengaluru, Karnataka, India. The arbitration proceedings shall be in the English language. The said arbitration proceedings shall be governed and construed in accordance with the Indian Arbitration and Conciliation Act, 1996 and amendments thereof as in force at the relevant time. You acknowledge and agree that any Dispute must be notified to us within thirty (30) days after the occurrence of the matter giving rise to the Dispute or you becoming aware of the same, whichever is later.

GOVERNING LAW AND JURISDICTION:

The Privacy Policy is governed and construed in accordance with the laws applicable in India. Subject to Dispute Resolution, you hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Bengaluru, Karnataka, India, in all disputes arising out of or relating to the Privacy Policy.


CONTACT US

If there are any questions regarding this Terms of Service, you may contact us using the information below:

Company Name: Ultrahuman Healthcare Private Limited Grievance Officer: Abhilasha Bhatnagar
Address: No. 4088/799, Third Floor, V K Paradise Sector-2, HSR Layout Bangalore 560102
E-Mail ID: contact@ultrahuman.com